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Sentimental yet sardonic [userpic]

January 30th, 2006 (11:22 am)
annoyed

current mood: annoyed

Over the past months, I've been having a bit of a running battle with playusa.com over my Veronica Mars season one dvd boxset. Start of January, they actually sent one out, which promptly disappeared in the mail. *head-desk* Having to wait another 14 days before I could complain again, and say Oi! was not amusing. Anyhow, the upshot was that they sent out a replacement last week, which (Shock!) actually turned up this morning.

Just one small problem - there's a small hole punched into the box through the wrapper near the top left corner. Without opening it, I can tell that it's through the outer box and into the inner box as well. Considering all the problems so far....

So, now what?

Complain about it.... AGAIN
8(47.1%)
Take what I've got, considering all the trouble so far
5(29.4%)
Who cares?! Just watch it!
4(23.5%)

Comments

Posted by: uninvitedCat (uninvitedcat)
Posted at: January 30th, 2006 04:27 am (UTC)

Just because you're on a different continent doesn't mean you have to put up with shoddy goods!

Posted by: Jason Grey (foenix)
Posted at: January 30th, 2006 05:10 am (UTC)
Burn the World

Complain! Loudly!

Or, just take it to a store, and trade it in for an undamaged copy.

J

Posted by: Marcus L. Rowland (ffutures)
Posted at: January 30th, 2006 08:40 am (UTC)

Booster's in the UK; Playusa ship region 1 DVDs from the US, and they can't be changed in UK shops.

I will say in their defence that I've had several orders from them recently including Serenity, Veronica Mars and Lois & Clark S2 without any problems.

Posted by: Sentimental yet sardonic (booster17)
Posted at: January 30th, 2006 01:05 pm (UTC)
Head-desky [lurker32]

Yes, that's the really annoying thing - I've never had any problems with them before, and would recommend them to anyone else generally.

Posted by: Sentimental yet sardonic (booster17)
Posted at: January 30th, 2006 01:03 pm (UTC)
Eureka Ninth Doc

Unfortunately tis region 1 only. I'm not flying back over just to return a dvd set!

Posted by: Spectacularly Adequate Empress (empressvesica)
Posted at: January 31st, 2006 10:26 am (UTC)

I'd send it back if you think it is seriously damaged. No sense paying for something they can't even manage to ship correctly.

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