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Sentimental yet sardonic [userpic]

City Of Heroes problems

July 6th, 2005 (01:13 pm)
annoyed
Tags:

current mood: annoyed

Looks like my free 14 day trial on the US servers is up, and it's demanding a retail code to carry on. Now I'd thought I'd set up the account to carry on automatically, but looks like they won't accept that for some reason. In other words, they want me to pay for the game again.


So I sent them a polite email :

Hi!

For the last two weeks I’ve been quite happily playing on the Champion server along with my friends in the States – I originally started off on the Europe servers, but as the only reason I bought the game in the first place was to play with my online buddies, I figured out how to access the US servers. Now it looks like my 30 day free trial period is up on the Europe servers and I can’t access anything.

I’d thought that I’d set up the account so that I do pay for the US servers (but not the Europe ones), but it’s reading Inactive for that account, and it’s looking like it wants me to pay the full retail price for a support code. As I don’t want to pay for the game twice, can you help?

My account name is booster17.

Thank you


And got back this response:

It is necessary to have a contract to request personal assistance.

Well, that just pissed me off. Anyhow, I've found out that I can access the Europe servers after all, so I've tried petitioning over on there now.

So mynuet, if you don't see me around for a bit you'll know why.

Update - it's been passed onto their billing department.

Comments

Posted by: Sharlene (mynuet)
Posted at: July 6th, 2005 05:29 am (UTC)
Smite!

*shakes a fist at them*

Posted by: Sentimental yet sardonic (booster17)
Posted at: July 6th, 2005 05:32 am (UTC)

It was the snotty email that really annoyed me. I'm trying to give them my money here!

Posted by: Sharlene (mynuet)
Posted at: July 6th, 2005 05:34 am (UTC)

If you think it'd help, I could send them an email.

Posted by: Sentimental yet sardonic (booster17)
Posted at: July 6th, 2005 05:43 am (UTC)

Update - it's been passed onto their billing department, so let's hold off for a while.

But asking you to hassle them is tempting. Very, very tempting...

Posted by: Sharlene (mynuet)
Posted at: July 6th, 2005 06:15 am (UTC)

It's an option, so let me know.

Posted by: Jason Grey (foenix)
Posted at: July 6th, 2005 06:44 am (UTC)

This game has oddly not interested me.

I've got issues with a game I buy, then have to keep paying to play. Damnit, I already own it, at least have some component for those of us who just wanna play, or something.

J

Posted by: Sentimental yet sardonic (booster17)
Posted at: July 6th, 2005 06:46 am (UTC)

I understand Guild Wars is a one-time expense.

Posted by: Jason Grey (foenix)
Posted at: July 6th, 2005 06:48 am (UTC)
IT Ninja

I will admit that as soon as my new toy is here, I will be fully entrenched in the World of WarCraft.

The difference? I'm Blizzard's bitch. =P

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